M5 South-West Cashback scheme

What is the M5 South-West Cashback?

The NSW Government's M5 South-West Cashback scheme allows NSW residents to claim back the cost of tolls (excluding GST) paid while using the M5 Motorway.

Who can use the M5 Cashback Scheme?

To claim M5 Cashback you need to pay your M5 tolls using an electronic tolling account or tagless account registered for M5 South-West Cashback.

You can only claim M5 Cashback if:

• you are an NSW resident
  your vehicle is registered in NSW for private, pensioner or charitable use
• you have registered for M5 South-West Cashback with your tolling provider
• you have paid M5 South-West tolls using a NSW issued electronic tag or tagless account
• you have submitted your claim within 12 months of the M5 South-West Cashback quarter. Claims received more than 12 months after the close of each quarter are not accepted.

To add or change details of someone who can enquire about your M5 South-West Cashback account, fill out the Authority to enquire - Add, amend or remove - M5 South-West Cashback Scheme (PDF 140.18KB)

Register for M5 South-West Cashback

To register for M5 South-West Cashback, you must have a toll account with a NSW tag provider.

If you are opening a new E-Toll account online, you will need to manually ‘opt in’ for the M5 South-West Cashback Scheme.

When you are choosing the type of account you want, there will be an option for M5 South-West Cashback. Click the drop-down arrow next to the text “Opted out” and change it to “Opted in”

If you already have an E-Toll account with us, but have not yet registered for the scheme, simply log in to your account and select the section 'Customer details'. Scroll to the ‘Preferences’ section at the bottom of the page and change the M5 South-West Cashback Option to “Opted in”.

Your eligibility for a Cashback rebate starts from the first day of the month in which you registered. Tolls paid before the date you register will not be refunded.

You can also choose to opt-out at anytime.

Any decisions relating to M5 South-West Cashback claims/rebates are made by the Cashback office and not E-Toll. 

For more information, or to enquire about a lodged M5 Cashback rebate, please contact the M5 South-West Cashback Office.

Phone: 1300 133 310

Email: cashback@transport.nsw.gov.au

Please note: if you register for the M5 South-West Cashback Scheme, your vehicle may be photographed at the M5 South-West toll points for audit purposes.

Make a claim

Online:

1. Log in to your account
2. Select Submit online claim in the 'account details' screen
3. You will be directed to the Cashback online claim site
4. Follow the steps and submit your claim.

By post:

This process can be used if the online claims portal is not working.

1. A completed M5 South-West Cashback claim form (PDF)
2. Attach your E-Toll transaction statements that list your toll usage, ensure you highlight all M5 South-West trips for that quarter
3. Post the Cashback claim form and statements to:
   
   Transport for NSW
   M5 South-West Cashback
   Locked Bag 3
   Dubbo NSW 2830

In person:

1. A completed an M5 South-West Cashback claim form (PDF)
2. Attach your E-Toll transaction statements that list your toll usage
3. Visit any Service NSW centre to submit your claim.

How are claims paid?

M5 Cashback rebates are paid on a quarterly basis. All claims are paid electronically into a savings or cheque account.

Online claims are processed within 7 working days. Paper claims are processed within 20 working days.

Contacting the Cashback team

The account holder or authorised party can speak to the Cashback team. In order for you to be authorised, or to add or change details of someone who can enquire about your M5 South-West Cashback account, fill out the Authority to enquire - Add, amend or remove - M5 South-West Cashback Scheme (PDF 140.18KB)

You should only contact the Cashback Team if your query relates to the M5 South-West Cashback scheme or the Large Towed Recreational Vehicle Toll Rebates (LTRVTR). These include:

• Queries regarding the Cashback or the LTRVTR schemes,
• Status of your claim
• Following-up on your submitted claim

If your enquiry is in relation to toll notices, tag issues, or wanting to put money on your toll account, please call our Contact Centre on 13 18 65.

Statement cycle

If your statements cycle is on an anniversary date, you can lodge your claim on the 1st week of the new quarter. Please note: it will only list the trips as per your statement period, the remaining trips will appear on your next statement cycle If your statement cycle falls on a quarterly cycle, please allow a couple days before claiming Online Quarterly Claim Cycles are:

• 1st Jan - 31st March
• 1st April - 30th June
• 1st July - 30th Sept
• 1st Oct - 31st Dec

If you wish to align your statement to the calendar quarter and not the anniversary quarter, please call our Contact Centre on 13 18 65, to realign your statement periods.