Getting started

What is a tag? 

A tag is an electronic device that enables us to accurately calculate your tolls when you travel on a toll road. The tag which must be mounted to the inside of your windscreen will release a beeping sound whenever your vehicle passes through a toll point 

An E-Toll tag allows you to travel on any toll road in Australia. You will need to link your vehicles licence plate number to your account prior to travel and ensure you have sufficient funds in your account to cover your trips. Each vehicle associated to your account should have a tag attached / mounted to the windscreen of your vehicle prior to travel.

How do I install a Tag in my vehicle? 

We have three types of E-Toll Tags. They serve the same purpose and can be used on all Australian toll roads. The Tags are fitted slightly differently and make different sounds when passing through toll points. Click on the Tag fitting sheet below to see how to correctly install your tag in your vehicle.

Make sure your tag is correctly installed and working, otherwise it won't be detected, and you may incur a video matching fee or receive toll notices.

Which tag do I have?

Vehicle type	Tag design 1	Tag design 2	Tag design 3
			From 20 March 2025, Tag design 3 bracket holders will no longer be available for order.
Light vehicle	View tag fitting instructions	View tag fitting instructions	View tag fitting instructions
Heavy vehicle			View tag fitting instructions

From 20 March 2025. Tag design 3 bracket holders will no longer be available to order.

As you will be unable to order a bracket for this tag style, you must return your old tag and order a new one.

You can order a new tag online by logging into your account at https://www.myetoll.transport.nsw.gov.au. Once logged in, click on the 'Tags' option, then select 'Add TAG/material.' Or you can order a new tag by contacting us on 13 18 65 or attending a Service NSW Centre.

You should receive your new tag within 15 business days in most cases. If you don’t receive your tag within this timeframe, please call us on 13 18 65 and we can check the order for you.

Please note that your old tag must be returned within 15 business days of ordering a new tag. You can return the tag at any Service NSW Centre or by post.

Return your tag by post to:

E-Toll Business Operations
PO BOX 1447 Parramatta
NSW 2124

 

Why don’t tags come with disposable wipes anymore?

To be kinder to our environment, Transport for NSW will no longer be providing disposable wipes with tags or brackets. To ensure your windscreen is properly prepared, wipe it with a soft, clean cloth. Ensure your windscreen is dry before you attach the bracket.

Does my Tag work on all toll roads? 

Yes. Your Tag will work on all toll roads in Australia. You will need to add your licence plate number to your tag account prior to travel. 

You can calculate your tolls using the interactive toll calculators for toll roads across Australia.

To calculate the toll in New South Wales visit www.sydneymotorways.com

What do the E-Toll tag beeps mean?

There are three types of E-Toll Tags. The tag sounds differ depending on which tag you have.

As you travel through a toll point, your tag should make a beeping noise to let you know that the toll has been recorded.

Description	E-Toll (pre July 2013)	E-Toll (post July 2013)
Toll recorded. Enough credit on balance	<blip, blip>	<beep>
At some toll plazas, tags will emit the following sound if the account balance is low – top up as soon as possible	<trill>	<beep beep>
Account has been deactivated, suspended or cancelled – you may receive a toll notice – call your tolling provider immediately	<beep beep beep beep>	<beep beep beep>
There may be a problem, check that your tag is installed according to the instructions provided and if the problem persists call your tolling provider	No sound	No sound

If your tag makes no sound or a sound different to the above, please call 13 18 65 or visit a Service NSW Centre with your tag.