eMU Pass

What is the difference between a Tag/Tagless account and a Pass?

A tag is a physical product that's fitted to your car windscreen. Your tag will beep as you drive through a toll collection point and will automatically deduct the toll charge from your Tag account. All Australian-issued electronic tags will work on all Australian toll roads.

We offer two long term products: the E-Toll Tag and the E-Toll Tagless. These are the most suitable if you regularly use toll roads.

If you do not regularly travel on toll roads. you can use a casual travel pass, called an eMU (electronic motorway user) Pass. It links your vehicle's licence plate number to the Pass, allowing you to pay for travel on NSW toll roads for up to 30 days. Your vehicle's licence plate will be photographed and matched to your Pass when you drive through the toll collection point.

An eMU Pass can be set up 30 days before or up to three days (72 hours) after travelling on a NSW toll road. If you also wish to travel in Queensland or Victoria, you will need to apply for a temporary pass arrangement in these states as well.

You will be charged a video matching fee (for each toll trip), plus the cost of each toll you drive through. The cost of the video matching fee is currently $0.75 per trip on all NSW toll roads. The cost of the tolls you use plus the video matching fee will be charged to your nominated credit or debit card. The card you nominate must be valid for at least three months after the date you set up the Pass.

A banking collection may occur every $5, with a final collection on the 21st day after your eMU Pass has expired.

Note: the eMU Pass is not suitable for taxi drivers or hire cars.

What is a video matching fee for an eMU Pass?

Your vehicle's licence plate will be photographed and matched to your eMU Pass as you drive through the toll collection point. A $0.75 video matching fee – to manually match the image of your plate to your Pass – will be charged to your credit or debit card in addition to any toll charges incurred.

Does the pass work on all toll roads?

Yes. Our eMU Pass is a casual travel Pass that allows you to pay for travel on NSW toll roads for up to 30 days.

If you want to use your vehicle interstate, you can set up a Tag/Tagless account with us or apply for a temporary pass arrangement in the state where you plan to travel.

Taxi drivers and hire cars: the eMU Pass will not work on the SACL motorways at Sydney Airport because a physical Tag is required to open the boom gate.

How long does it take to set up an eMU Pass?

You can set up an eMU Pass in a few minutes online (there's a $1.50 start-up fee). Our eMU Pass can be set up 30 days before or up to three days after you travel on a NSW toll road.

Alternatively, you can set up an eMU Pass by calling 13 18 65 or visiting a Service NSW centre (a $3.30 start-up fee applies).

What information do I need to set up an eMU Pass?

You will need to provide us with your:

• Name
• Address
• Travel start and end dates and times (for rental vehicles, please include the pick-up and drop off times)
• Valid credit/debit card details (cards must be valid for at least three months from the date you set up the Pass)
• Vehicle licence plate number and state of registration
• Valid email address
• Mobile phone number

Please note: If you incorrectly enter your licence plate details, select the wrong start or end dates or the incorrect start or end time, your Pass will not work, and you will receive toll notices. Please ensure you enter the correct details when you set up the Pass. Refunds are not available for incorrectly entered licence plate details or incorrect travel dates or times.

Please be advised that if you wish to amend the end date and time to the current time, you must extend the end time by 5 minutes to allow the system to process the end time.

How many licence plate numbers can I register on a Pass?

Two vehicle licence plates can be registered on our eMU Pass. The second vehicle must be a trailer, boat or caravan.

Do I need to purchase a second Pass if I'm towing a vehicle?

No. If you are towing another vehicle (such as a trailer, caravan or boat), you can add that vehicle's licence plate number to your Pass.

When you drive through a toll collection point, you will be charged one video matching fee plus the applicable toll charge. However, you may be charged a higher toll depending on the combined length of the towing vehicle and the vehicle being towed. Refer to our interactive toll calculator for applicable tolls.

When will the fees and tolls be charged to my credit card?

You must pay the Pass registration fee up-front when setting up an eMU Pass. The tolls and video matching fees will be charged to your credit or debit card each time the balance owing reaches $5 during the Pass period. There will be a final collection approximately 15 days after the Pass's nominated end date. You will receive an itemised statement once a successful payment has been collected. If there is an unpaid amount on your Pass on the date it expires, you'll be sent an invoice to be paid within 30 days. Any unpaid invoices are subject to debt collection as per the Terms and Conditions section two.

If a payment transaction fails, you'll receive a failed banking notification via email. Your Pass will then be deactivated, and you may then be issued with toll notices. To reactivate your eMU Pass, log in to your account at myetoll.transport.nsw.gov.au or phone 13 18 65 during business hours to arrange payment and update your payment details (if applicable). To avoid this situation, ensure you always have sufficient funds in your payment method to cover the cost of the tolls and the video matching fees for the roads you intend to use. 

Can I update or cancel my eMU Pass?

You can update your contact details or the vehicle details by logging into your account or calling 13 18 65. The end date will remain the same unless you wish to extend it; however, it cannot be longer than 30 days from the Pass activation date.

Updating your eMU Pass duration

You can update the travel end date or time if your eMU Pass is still active and the total travel time is no longer than 30 days. Log in to your account and select Modify eMU Pass duration or call 13 18 65.

Please be advised that if you wish to amend the end date and time to the current time, you must extend the end time by 5 minutes to allow the system to process the end time.

Cancelling your eMU Pass

To cancel your eMU Pass, call 13 18 65. There is no fee to cancel your eMU Pass, but we can't refund the start-up fee, and you will be liable for any tolls and charges incurred up to one hour after the Pass is cancelled.

Does an eMU Pass qualify for toll relief, M5 South-West Cashback scheme or the LTRVTR Scheme?

No. The casual eMU Pass does not qualify for any NSW toll rebate schemes.

Consider opening an E-Toll Tag or Tagless account.