If you have an overdue toll notice for travel on a Sydney toll road, you may receive an email or SMS reminding you to make payment.

Introducing SMS and email toll notice reminders 

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Outstanding debt

To support customers paying for outstanding tolls, recent policy changes have been made to enable toll road operators to contact vehicle owners using the details registered with Transport for NSW (TfNSW).

Travelling on a toll road without a valid account or pass will result in a toll notice being sent to the vehicle's registered owner. If this remains unpaid, a follow up printed notice will be sent to the same address. Without payment, debt can escalate and may be referred to a collection agency for follow up.

In an effort to contact customers before this happens, changes have been made pursuant to clause 133 of the Road Transport (Vehicle Registration) Regulation 2017 and clause 104A of the Road Transport (Driver Licensing) Regulation 2017 to allow additional customer information to be made available to toll operators to enable them to contact customers directly about unpaid tolls.

This means that if you have unpaid tolls for travel on the Sydney Harbour Bridge or Sydney Harbour Tunnel, you may receive a reminder via email or SMS:

These reminders will be sent by "Toll Notice Reminder" (Email sender) and "Overdue toll notice" (SMS sender). Emails and/or text messages will be sent to the vehicle's registered owner's contact details.

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Introducing SMS and email toll notice reminders