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Opening an E-Toll account
How do I open an E-Toll account?
You can open an account online, by calling 13 18 65 or visiting a Service NSW centre. Please have the following information ready:
- Contact details: Your full name, residential address, current email address, and a valid phone number. Note that a post office box may only be used for receiving statements and notifications, but it cannot serve as your residential addresses. Ensure that we have your current residential address on file.
- Licence plate number: At least one vehicle must be linked to your account. To avoid toll notices, please make sure all your vehicles are correctly linked to your account with the appropriate number of tags listed.
- Payment Information: Credit or Debit card details for opening the account and for ongoing payments, depending on the product you select and how you choose to open your account.
You can open an account with cash, cheque or money order in person at any Service NSW centre.
Please note: Credit/debit card payments incur a merchant fee.
You can also set up a direct debit from your nominated bank account for ongoing payments. To do this, complete your account set-up, log in to your account and select payment method from the dashboard and provide your bank details.
It is important that you register your email address with us so that we can let you know if a payment has failed to process. Alternatively, you can opt-in for SMS notifications.
Applying for an account in a Business Name
You can apply for an account in a business name online, by calling 13 18 65 or visiting any Service NSW centre. You will need the following information:
- An Australian business number (ABN) ensure that there are no gaps when entering the ABN or ACN
- An Australian company number (ACN) as above
- A primary contact name
Can I add additional contacts to my account?
You can add as many additional contacts to your account as you like. However, at the time of account opening, the system allows you to add only two contacts. If you need to add more than two, please call 13 18 65, and a customer representative officer will be happy to assist you.
How do I add additional contacts to my account?
To add additional contacts to your account, you must have permission from those individuals. Both you and your additional contacts will need to log in using the same password.
If you wish to update contact details after your account has been created, please call us at 13 18 65 or visit a Service NSW Centre. Keep in mind that any changes made to the account password will affect all additional contacts.
Important: By adding additional contacts to your account you (as the account holder) accept full responsibility for all account activity conducted by those additional contacts.
Why do I need to have a vehicle on my account?
Having a vehicle connected to your account provides the following benefits:
- If your tag fails to read, the toll for the trip can be charged to your account, which helps you avoid receiving a toll notice.
- You must have a vehicle connected to your account to qualify for toll relief and any other Rebate/Scheme.
For further details, please refer to What if I sell my vehicle or buy a new vehicle?
How soon can I travel after opening an account?
You can immediately use your E-Toll account to travel on any toll road in NSW or interstate, provided that you have linked your licence plate number to your account. Any video matching fees incurred while waiting for your new tag to arrive will be re-credited to your account balance up to 15 business days. This re-credit will be processed as a bulk payment 16 days after the initial 15-business day period to ensure that all video matching fees from all motorways are accounted for.
When your new tag arrives, make sure to install it correctly and mount it to your vehicle's windscreen to avoid any future video matching fees or toll notices, ensure your E-Toll account is active with a credit balance.
Can I order additional brackets?
Each tag is provided with one bracket. If you need more than one bracket for your tag, please Log in to your account after it has been set up. Then click on Tags and then select Add Tag/Material, any tag or bracket orders of two or more can be ordered together in one order.
Can I pick up my tag from any Service NSW centre?
Service Centres no longer keep E-Toll tags in stock. Instead, all tags will be sent directly to you at no charge, and you do not need to be at home to receive them. Please allow up to 15 business days to receive your tag after opening your account.
How long does it take to receive a tag?
You should receive your tag within 15 business days.
What if I don't receive my tag within fifteen business days?
Please call 13 18 65 and we can check the order for you, check your delivery address is correct.
Can I use my E-Toll account on all other toll roads?
Yes, you can use your E-Toll account to travel on any toll road in Australia. The cost of each toll trip will be automatically deducted from your account.
Please note that if you have a tagless account, you will incur video matching fees for all trips charged by the toll road.
Please note that if you have a tagless account, you will incur video matching fees for all trips charged by the toll road. See video matching fees for further information.
How does Transport for NSW protect my Privacy?
Transport for NSW (TfNSW) is committed to protecting the privacy of your personal information under the Privacy and Personal Information Protection (PPIP) Act 1998.
The Collection Notice explains how TfNSW will manage your personal information, including what personal information we collect from you, how it will be used and shared, and how you can access this information.
By applying to use E-Toll, you must provide personal information to TfNSW, which includes name, address, mobile and other phone number, email, credit/debit card number and expiry, bank account details, and number plate and state.
TfNSW staff members will use your personal information to administer and manage E-Toll accounts. TfNSW may engage vendors to provide E-Toll services, and they are required to comply with the PPIP Act.
TfNSW may share your personal information with other NSW government agencies to administer and manage E-Toll services, enforce unpaid toll charges, and enable the delivery of an E-Tag.
E-Toll users can access and correct their personal information online or contact TfNSW on 13 18 65.
Transport for NSW collects and uses your personal information in accordance with the PPIP Act.
View a full copy of the TfNSW Privacy Collection notice.
I’ve received an email or SMS message, claiming to be from E-Toll. Is this a scam?
Customers should be aware of scam emails and SMS messages claiming to be from E-Toll or other toll providers.
Please be vigilant and ensure you DO NOT open files or click on links in unexpected emails or SMS messages.
E-Toll only send text messages to customers who have opted in to SMS, and our text messages do not contain bit.ly links.
We will never ask you to click on a link to make payment.
If you need to access your account for any reason, be sure to only ever log in on the E-Toll website and not via any other links or websites.
